Question 1

Can I choose my own fabric for the outfit?

Accepted Answer

Yes! Once you select a style, you'll be able to choose from our available fabric options. This allows you to personalize your outfit to match your taste and occasion.

Question 2

Can I order outfits for my entire family?

Accepted Answer

Absolutely. Our family styles can be customized for a single person or the whole family. When ordering, simply specify the number of people and provide their individual measurements.

Question 3

What if I make a mistake in my measurements?

Accepted Answer

We review every order and often reach out via email for clarification if something seems off. It's important to double-check your measurements before submitting. If needed, we may suggest adjustments before production begins.

Question 4

Can I make changes after placing my order?

Accepted Answer

Changes can be made within the first 24 hours or before tailoring begins (typically within 4 days). After tailoring starts, changes are no longer possible. Please email us right away if you need to update your order.

Question 5

How long does it take to receive my order?

Accepted Answer

Our custom outfits are made to order and shipped from overseas, primarily Nigeria. Delivery typically takes 3 to 6 weeks total, including 1-2 weeks for custom tailoring and 1-2 weeks for shipping.

Question 6

What happens if I don't receive an email from you?

Accepted Answer

We communicate primarily through email, so it's essential to provide a valid and active email address. Check your spam or promotions folder if you haven't heard from us within a few days of ordering.

Question 7

Where are your outfits made?

Accepted Answer

Our garments are custom tailored and shipped primarily from Nigeria, where we work with skilled tailors to create high-quality, custom-fitted clothing.

Question 8

What is your return and refund policy?

Accepted Answer

You can request a full refund within 24 hours of placing your order. You may be eligible for a 50% refund up to 4 days after placing your order, as long as tailoring hasn't started. If the issue is due to our error (e.g. wrong measurements or style), we will issue a 100% refund.

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